Metlink On Demand

We know that some of our users have received a less than ideal experience booking one of our vehicles. For Android users, the Metlink On Demand app is compatible with Android 9 and up and available on Google Play. 

Need a little help?

You can visit our On Demand Getting Started Guide if you’re looking for some guidance on downloading or using our app.

On Demand app Getting Started Guide [PDF, 1.8 MB]

1. Select your pick-up and drop-off locations, and how many passengers to pick up (up to 10 passengers). Be sure to let us know any accessibility needs too.
2. Choose one of the suggested pick-up or drop off times. 
3. Smart technology allocates a seat on a bus that meets your journey needs, along with other passengers sharing the vehicle who have similar pickup locations and destinations. 
4. The app will guide you to your virtual stop, where the On Demand driver will pick you up. Since the On Demand service uses both traditional bus stops and virtual bus stops, ensure you have the map on the app zoomed in so you can meet your driver at the right place.
5. Driver will ask your name and tick your name off on the list on their screen. It's helpful to have your app open to identify yourself.
6. On the way to your destination, other passengers may be picked up and dropped off. The drop off order may not be the same as the order you are picked up. Please note that the driver is not the one who decides the order, but the On Demand system.

The service uses “virtual stops” as points to pick up and drop off passengers.  A virtual stop is a curb side, unmarked location on a city street where buses will pick up passengers. This is not a traditional bus stop and there is no signage or marked area for buses. These stops allow for quick and efficient shared trips without inconvenient fixed routes and schedules.

Virtual stops are located approximately every 100m. However, this may vary due to footpath, road, or other conditions which could impact the safety of passengers getting on or off the bus.