CCTV Footage Request Form
This form is for you to request footage from our CCTV network.
This form can be used after an incident has occured to assist with gathering evidence. If you or someone else is in immediate danger or have experienced crime, please contact the Police first and your insurance company if necessary.
The Metlink CCTV policy, and the Metlink Privacy Statement linked below set out how we collect, store, use, and delete your personal information which you agree to provide in making a request.
Your request will be assessed in regard to the Local Government Official Information and Meetings Act 1987 and the Privacy Act 2020. We will take necessary precautions with footage by blurring it, or offering an account of the footage, or offering you to view the footage at our office under supervision if we believe that supplying it unchanged may breach the privacy of people within the footage.
We may require photo ID of you to proceed with your request.
You may request footage on behalf of someone else, however, we will request proof that you have the authority to do so on their behalf.
Please note that we only have access to CCTV on certain parts of the public transport network where we own the footage.
For clarification, we own all of the CCTV on the rail network, and on bus shelters, however, we have no ownership of CCTV on the buses or on the East By West (EBW) ferries.
For access to footage on the buses or on the EBW ferries, you will need to contact the relevant operator of that service. Operators may charge a fee for providing CCTV footage if they own it.
Requester Contact Details
Last published: Tuesday, 17 June 2025 at 4:23 pm